Safety and health at sea
The innovative solution for receiving medical assistance or calling for help in the event of an accident
and to monitor home automation devices and on-board equipment via an app.
Telehealthcare and telemonitoring service, active 24/7 via satellite and 4G/5G, for nautical pleasure and merchant marine
Vessel safety
The monitoring functions and remote control of the on-board equipment via an app assure the owner of the efficiency and safety of the equipment, at mooring or during navigation. Home automation devices and technical sensors detect the state of the engines, the position of the vessel, the integrity of the accesses, local internal and external images and transmit the data to a command and control dashboard accessible remotely.
Health and well-being on board
Remote monitoring of the health and well-being parameters of the people on board allows access, even during navigation, to the skills needed to ensure timely and appropriate diagnosis and therapy. The satellite telemedicine platform allows direct contact with your doctor or a remote specialist, regardless of navigation conditions and distance from land.
The environment
Accidents at sea involve the forced interruption of an ongoing activity, be it leisure or work, to head towards the nearest landing place. Wounds, burns, ailments of various kinds, in the absence of trained personnel, can present the objective difficulty of making a diagnosis and correct assessment of the severity of the case, implementing therapy and monitoring its evolution.
More serious accidents on commercial ships that require the activation of emergency procedures via SAR (Search&Rescue) channels imply high costs for the shipowner due to the hijacking of the ship and the need to transfer the injured person by helicopter.
MERMAID services
Mermaid services are offered to yachtsmen and professional maritime operators through direct subscription, through maritime agencies in the main tourist ports, or by extension of the insurance policy.
In case of need during navigation, the vessel can contact the Mermaid assistance center via radio or by telephone on a satellite channel, directly or through the maritime assistance network. Initial assistance is provided by a center with multilingual technical operators and paramedics who respond from Italy.
Telehealthcare
A qualified operator guides the first aid and stabilization intervention carried out by the operator on board from the ground, sharing environmental images and signals acquired through medical sensors through augmented reality devices. Once the severity of the clinical case has been preliminarily ascertained (e-triage), the call is transferred to the healthcare staff who carries out the diagnosis and recommends the procedure envisaged by the intervention protocols, or, in emergency cases, to activate the institutional sea rescue services (SAR, TMAS).
All health and personal data are transmitted in a protected manner and managed end-to-end as per current regulatory requirements (GDPR, HIPAA). The entire procedure is recorded with the consent of the interested parties for insurance and security audit reasons, and the clinical documentation collected is transferred to the attending physician and to the subject's medical record.
An integrated solution
The home automation and security kit allows remote monitoring of on-board sensors, geolocation of the vessel and management of access and movement security.
Remote healthcare responds to ILO/IMO recommendations relating to the health and well-being that the shipowner must ensure for on-board personnel and passengers. If there are trained operators and medical equipment for first aid on board, Mermaid contributes with specialist teleconsultation and counseling to directly support the patient and self-care.
The “MERMAID” brand
“Mermaid” is the mythological female figure with the body of a fish, associated with the risks of navigation and the saving intervention for sailors in danger. “Mermaid” is also the acronym of an EU project which, for the first time during a G7 session (1995, Brussels), demonstrated a health connection via Inmarsat with a vessel at sea.
